Forum Objective: Tell your history!

Seu nome: Leandro

País: Brasil

Tipo de conta (Free/ Plus/ Business): Plus

Quando foi desativado? 29/09/2021

Onde você reclama (Suporte por e-mail / Twitter / Instagran / Reddit / LinkedIn / Outro)?

Suporte por e-mail e no Fórum do Dropbox

Números dos ingressos: Ticket #14783177: DB: CONTA FOI EXCLUÍDA SEM MOTIVO E SEM AVISO PRÉVIO

O Dropbox explicou o motivo da desativação?

Não! Se limitou a enviar um e-mail com mensagem genérica informando: “[...]The account has been disabled for a violation of Dropbox’s Terms of Service and Acceptable Use Policy[...]”.

O que o Dropbox justificou?

E, depois de muita insistência, enviou uma justificativa ainda mais genérica: “[...]or which “violate the law in any way” [...]”; portanto, em resumo, a minha conta violou alguma lei; qual lei? Não sei, não informaram. Além disso, disseram: "[...]We are not legally permitted to provide further information absent service of appropriate legal process. [...]", ou seja, não tem como saber o motivo.

Você foi notificado antes da desativação da conta?

Não fui notificado, simplesmente desabilitaram.

Você perdeu arquivos que estavam exclusivamente online?

Sim, muitos, fotos de família, dentre outros.

Você recuperou sua conta ou arquivos?

Perdi todos os arquivos que estavam online.

Ação legal?

Ainda não.

Sou o Alessandro. Moro no Brasil.

Minha conta foi desabilitada há cerca de 8 meses.

A Dropbox só retorna dizendo que violei as regras deles.

Não sou reincidente. Nem mesmo na contratação do plano essas mesmas regras não foram claramente apresentadas.

Your Name: Thomas

Country: Germany

Account type (Free/ Plus/ Business): Plus

When it was disabled? January 12, 2022

Where do you complain (Support by email / Twitter / Instagram / Reddit/ LinkedIn/ Other)? Email - tried other possibilities, but Dropbox didn't let me due to the fact I couldn't log in.

Ticket Numbers:15596428

Did Dropbox explain the disabled reason? sort of

What was Dropbox justify?

Dropbox’s Acceptable Use Policy prohibits, among other things, use of the Dropbox Services in conjunction with materials that “constitute child sexually exploitative material (including material which may not be illegal child sexual abuse material but which nonetheless sexually exploits or promotes the sexual exploitation of minors), unlawful pornography, or are otherwise indecent.” Your account was determined to be in violation of these policies. In accordance with our Terms of Service, Dropbox reserves the right to terminate your access to the Services without notice when you are in material breach of our terms, when providing notice would cause Dropbox to incur legal liability or compromise our ability to provide Services to other users, or when we are prohibited from providing such notice by law.

This is, of course, utter bullshit. But they wouldn't give me any examples or justify where and what kind of files they might have found

Have you been notified before account disabled? no

Did you lose files that were exclusively online? no

Did you recover your account or files? no

Legal Action? I haven't got the means and even if I were to sue, that wouldn't give me back my files.

THANKS FOR CREATING A DEDICATED WEBSITE, I HOPE SOMETHING CAN BE DONE AND THAT WE GET OUR FILES BACK

Country:

UAE Account type:

PLUS When it was disabled?

JULY 7 2021 Where do you complain:

BY EMAIL AND TWITTER Ticket Numbers:

#13227043 Did Dropbox explain the disabled reason?

YES What was Dropbox justify? THE ACCOUNT HAS BEEN DISABLED FOR A VIOLATION OF DROPBOX'S TERMS OF SERVICE AND ACCEPTABLE USE POLICY Have you been notified before account disabled? NO, NOT AT ALL Did you lost files that were exclusively online? UNFORTUNATELY YES Did you recover your account or files? NO

Your Name: Eduardo Ladeira

Country: Brazil

Account type (Free/ Plus/ Business): Plus

When it was disabled? July-15th

Where do you complain (Support by email / Twitter / Instagran / Reddit/ LinkedIn/ Other)?

Support / Twitter / Reddit and LinkedIn

Ticket Numbers: Ticket #13364339

Did Dropbox explain the disabled reason? Yes

What was Dropbox justify?

- The account has been disabled for a violation of Dropbox’s Terms of Service and Acceptable Use Policy.

Have you been notified before account disabled?

- NO

Did you lost files that were exclusively online?

Yes, almost everything - 706 Gb, 190.000 files

Did you recover your account or files?

NO

Legal Action? Thinking about